Refund policy
90-Day Money-Back Guarantee
You may request a return of your TEEMBER heated vest within 90 calendar days after delivery. If it is not right for you, you may return it for a refund of the purchase price paid, subject to the conditions below.
Normal use to try the vest, including on the golf course, is permitted. You do not need to justify your dissatisfaction to use this guarantee.
This commercial guarantee is additional to your statutory rights and does not limit your rights concerning faulty, incorrectly supplied or misdescribed products.
Return Shipping Costs
For correctly supplied products returned because of size selection, fit preference, change of mind or dissatisfaction without a product fault, the customer is responsible for the direct cost of return shipping.
TEEMBER will arrange a return label and inform you of its actual cost before you agree to use it. With your express agreement, and where permitted by law, this cost may be deducted from your refund. Otherwise, payment will be arranged separately.
We do not charge an additional restocking or return administration fee. We do not retrospectively charge for original shipping advertised as free.
If we supplied the wrong item or size, the product is faulty or damaged on delivery, or it materially differs from its description or published measurements, TEEMBER will cover the necessary return costs for the applicable remedy.
Return Destination
Returns are received by our authorised fulfilment partner on our behalf:
[RETURN RECIPIENT AND COMPLETE ADDRESS, INCLUDING COUNTRY]
Please note that returning an item may involve international shipping, depending on your location. TEEMBER remains responsible for handling your request and your applicable consumer rights.
How to Request a Return
Email theteember@outlook.com with your order number or other information allowing us to identify your purchase.
We will provide return instructions and arrange the return label. Please contact us before sending your parcel so that it reaches the correct return facility. The sender address on the original package may not accept returns.
Contacting us for instructions is not a requirement to obtain discretionary approval for a statutory right of withdrawal.
Pack the vest securely and include any accessories supplied with it. Original packaging is appreciated, but its absence does not automatically invalidate statutory rights. Keep your proof of dispatch.
For returns under our voluntary 90-day guarantee, dispatch the item within 14 calendar days after receiving our return instructions. A delay by TEEMBER in providing instructions will not invalidate a request made within the 90-day period.
Choosing Your Size and Requesting an Exchange
Our vests run small. Please compare your measurements with the size chart in the product images rather than relying solely on your usual clothing size.
If you are between sizes, choose the larger size for a more comfortable fit. Contact us before ordering if you need assistance.
Our standard size-exchange procedure is to return the original item for a refund and place a new order for the preferred size, subject to availability. The new order is subject to the prices and shipping conditions displayed when it is placed.
Return shipping for a customer-selected size change is paid by the customer as explained above. An incorrect size supplied by TEEMBER or a material discrepancy from the published size chart will not be treated as a customer selection error.
Condition of Returned Products
Normal trial use is allowed under our 90-day guarantee. Damage caused by misuse, deliberate damage, unauthorised alterations or failure to follow the supplied care instructions is not covered by the voluntary guarantee.
Any decision concerning such damage will be based on the circumstances and available evidence. Normal trial use will not automatically be treated as misuse.
These conditions do not remove statutory rights concerning defective products or lawful withdrawal.
Refunds
Refunds will be issued to the original payment method unless a different method is expressly agreed and permitted by law, without additional cost to you.
For returns under the voluntary guarantee, we will issue the refund within 14 calendar days after receiving the returned item, or earlier where required by law. Your payment provider may require additional time to display the refund.
Any agreed return-label deduction will be itemised. We will not deduct a charge for a complimentary digital guide supplied with the vest.
EU and EEA Statutory Withdrawal
Where applicable, you may withdraw from an online purchase without giving a reason within 14 calendar days after the day you receive the goods. For goods ordered together and delivered separately, the period generally runs from receipt of the last goods.
Notify us before the deadline by email or another unequivocal statement. You must then return the goods within 14 calendar days after notifying us.
We will reimburse payments due, including eligible standard delivery charges, within 14 calendar days after receiving your withdrawal notice. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or evidence of their dispatch, whichever occurs first.
Additional charges for a premium delivery service above the least expensive standard delivery option do not have to be refunded.
You bear direct return costs only where you were properly informed before purchase and we did not promise to cover them.
Where legally permitted, you may be responsible for a demonstrable reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Simply trying an item on does not automatically remove withdrawal rights. More favourable rights under our commercial guarantee remain available.
United Kingdom Statutory Withdrawal
Where applicable, UK consumers may notify us of cancellation within 14 calendar days after delivery and return the goods within 14 calendar days after that notification.
We will reimburse the amounts due within the applicable statutory deadline, normally within 14 days after receiving the returned goods or earlier evidence of dispatch. Eligible standard delivery charges are included; premium delivery supplements need not be refunded.
Return costs and handling are subject to the disclosures and statutory protections described above.
Optional Withdrawal Form
To: [LEGAL SELLER NAME AND POSTAL ADDRESS]
Email: theteember@outlook.com
I hereby notify you that I withdraw from my contract for the following goods:
Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:
You may use this form, but it is not compulsory.
Faulty Products and Legal Guarantees
The 90-day commercial return period does not replace or shorten statutory guarantees.
If a product is faulty, damaged on delivery or does not match your order or its description, contact us with the purchase details and a description of the issue. Photographs may help us assess the problem where reasonably available.
TEEMBER will provide the repair, replacement, price reduction or refund required by applicable law, including necessary costs. You will not be required to pursue our supplier instead of TEEMBER.
Digital Products
A complimentary digital guide does not remove your right to return an eligible vest.
For separately purchased digital content, any loss of a statutory withdrawal right after supply begins applies only where the legally required express consent, acknowledgement and confirmation have been obtained. Rights concerning faulty digital content remain unaffected.
Previous Orders and Other Mandatory Rights
Orders placed before these revised conditions took effect retain any more favourable terms offered at the time of purchase, including free returns where promised.
Nothing in this policy restricts mandatory consumer rights applicable in your country or jurisdiction.
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