Terms of service
Overview
TEEMBER is the trading brand of [LEGAL SELLER NAME], established at [COMPLETE BUSINESS ADDRESS].
Customer support: theteember@outlook.com
These terms apply to purchases and use of our website, together with the product information, Return and Refund Policy, Shipping Policy and other applicable information presented before purchase.
Nothing in these terms limits mandatory consumer rights.
Orders and Customer Information
You must have the legal capacity or appropriate authorisation to make a purchase.
Please provide accurate contact, payment and delivery information. You must be authorised to use the selected payment method.
We will send an electronic confirmation of your order. If we cannot fulfil it, we will notify you and refund the amounts due. We will not substitute a materially different product without your agreement.
Product Information and Sizing
Please review the product description, measurements, included components and power requirements before purchasing.
Our heated vests run small. Compare your measurements with the size chart in the product images rather than relying solely on your usual clothing size.
Only accessories expressly described as included form part of the purchase.
These provisions do not excuse inaccurate descriptions or remove remedies where a product differs from the description, measurements or order.
Prices and Payments
The applicable price, currency, shipping charges and taxes collected by the store are displayed before payment.
Any customer-payable import charges must be disclosed before purchase as required by law.
Promotions apply subject to the conditions displayed when the order is placed. Subsequent price changes do not alter an existing purchase.
Delivery
Delivery is governed by our Shipping Policy and the information provided before purchase.
Delivery estimates do not remove statutory rights concerning delayed or undelivered goods.
Order Changes and Cancellations
Contact theteember@outlook.com promptly if you need to change or cancel an order.
Physical changes may not be possible after dispatch. This does not remove cancellation, withdrawal or return rights available under the applicable law or the promises made when you purchased.
Returns and Size Exchanges
Our Return and Refund Policy explains the 90-day money-back guarantee, return procedures, return shipping costs and statutory withdrawal rights.
Customer-selected size changes are normally handled through a return and a new order. Applicable consumer rights remain unaffected.
Product Use and Care
Follow the safety, power and care instructions supplied with the product.
Do not use a visibly damaged product. Contact us if you identify a fault.
The vest is intended for personal comfort and is not a medical treatment. These instructions do not exclude our product-safety obligations or responsibility for defective products.
Legal Guarantees
The 90-day money-back guarantee is separate from statutory rights concerning product conformity, defects and durability.
We will provide the remedies required by applicable law. Necessary costs for remedies concerning faulty or incorrectly supplied goods will not be transferred to the customer contrary to that law.
Website Content and Acceptable Use
TEEMBER branding and website content may not be reproduced for unauthorised commercial purposes.
You must not interfere with website security, misuse payment systems or submit fraudulent information.
Restricting misuse of the website does not extinguish legitimate rights relating to previous purchases.
Errors and Updates
We may correct website errors and update information prospectively.
Where an error affects an existing order, we will contact you and resolve it in accordance with applicable law. Updating the website does not automatically change the terms of an existing purchase.
Liability and Applicable Rights
Nothing excludes or limits liability for fraud, legally protected personal injury, product liability or any other liability that cannot lawfully be excluded.
Nothing requires you to waive mandatory consumer protections, accept store credit instead of a legally required monetary refund, or surrender rights to bring proceedings before a competent court.
The law and jurisdiction applicable to a dispute will be determined under the applicable legal rules.
Personal Information
Our Privacy Policy explains how personal information is processed. Agreement to these terms does not constitute consent to unrelated marketing or non-essential tracking.
Changes to These Terms
Revised terms apply prospectively. Purchases already made retain the terms and promises applicable when the order was placed, subject to mandatory law.
Contact
Questions concerning these terms should be sent to: